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Legal terms built around your account

When you open an account with us, you're covered by clear terms that protect both your funds and your data.

Account security verified at signupData handled according to local lawSupport in your language, seven days a week
arah4d slot Legal terms built around your account
REACH OUT ANYTIME

Get help with legal questions about your account

Our support team is here to answer questions about your account terms, how we use your data, and what your rights are under our policy.

Live chat Open a chat in the account menu under Help.
Email support Send questions about policy or account terms to our legal support inbox.
Account settings View, download or update your personal data directly in your account.
HOW WE PROTECT YOU

Data security and account ownership

We take your account and your data seriously. When you sign up, we collect only what's needed to verify your identity and process your transactions.

Account encryption

Your login credentials and session are protected by industry-standard encryption. We never display your full payment details on the lobby.

Data retention

We keep your account data for as long as your account is active, plus the period required by law. Closed accounts are archived securely for the minimum retention window.

Payment security

DANA, OVO, GoPay and QRIS transactions are processed through verified payment partners. We verify every withdrawal request to block fraud before funds leave.

Your right to access

You can request a complete copy of your personal data and account history anytime. Go to Settings > Privacy to download your full data export.

Account closure

Close your account anytime from Settings > Account > Close Account. Remaining balance is returned to your original deposit method within five business days.

Contact our privacy team

Questions about how we use your data or your rights? Email [email protected] or use live chat in Help. We respond in English and Indonesian.

What you need to know about your account terms

Your remaining balance is returned to the payment method you used to deposit. If you used DANA, OVO, GoPay or QRIS, the refund goes back to that wallet. The transfer usually takes three to five business days. Contact support with your transaction ID if the refund doesn't arrive.

Yes. Open your account, go to Settings > Privacy > My Data, and select Download. We'll email you a complete file of your personal information, account history, and deposit–withdrawal records within 24 hours. The file is encrypted and sent only to your registered email.

We retain your account data for the legal minimum period required in your jurisdiction. For most players in Indonesia, this is five years from closure. After that period, your data is permanently deleted from our active systems. Archived backups are destroyed separately.

Contact support immediately via live chat or email. We'll freeze your account, review the activity log, and verify your identity. If unauthorized access is confirmed, we reverse fraudulent transactions and help you reset your password. Report it within 48 hours for fastest resolution.

No. Your payment wallet details are never stored on our servers. When you deposit, the payment gateway encrypts and tokenizes your information. We only see that the transaction cleared; your actual account number stays with your bank or wallet provider.

Yes. Go to Account > Transaction History to see every deposit, withdrawal, and game round on your account. For a certified legal document, email support with your request. We issue an official transaction report within five business days of verification.

Use the Forgot Password link on the login page. We'll send a secure reset link to your registered email. Click it to set a new password. If you don't receive the email, check spam or contact live chat to verify your identity and resend the link manually.